Shipping Policy

At Colonit, we understand the excitement of receiving your pet's favorite products promptly. Here's everything you need to know about our shipping policy:

  1. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer, but we always strive to get your order out as swiftly as possible.

  2. Shipping Methods: We offer a variety of shipping options to cater to your needs. Our standard shipping method usually takes 3-7 business days for delivery within the continental United States. For expedited shipping, we offer options such as 2-day or overnight delivery for quicker receipt of your pet's essentials.

  3. Shipping Costs: Shipping costs vary based on the weight of the package, the shipping method selected, and the destination address. You can view the shipping costs at checkout before finalizing your order. Occasionally, we may offer free shipping promotions, so keep an eye out for those special deals.

  4. International Shipping: Currently, we only ship within the United States. We hope to expand our shipping capabilities to serve our international customers in the near future.

  5. Order Tracking: Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your package and estimate its delivery date.

  6. Shipping Delays: While we strive to deliver your orders promptly, unforeseen circumstances such as extreme weather conditions or carrier delays may occasionally impact delivery times. If you experience any issues with your shipment, please don't hesitate to reach out to our customer service team, and we'll do our best to assist you.

  7. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete to prevent any delays or misdeliveries. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

  8. Delivery Issues: In the rare event that your package is lost or damaged during transit, please contact us immediately so we can initiate an investigation with the shipping carrier and resolve the issue promptly.

At Colonit, we are committed to providing exceptional service and ensuring that your furry friends receive their favorite products in a timely manner. If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team for assistance. Thank you for choosing Colonit for all your pet supply needs!